Frequently Asked Questions

I’m interested in trying out a few BOTE paddle board models before I solidify a purchase – how do I demo?

L2 Outside is happy to announce BOTE 2019 Demo Days!  Taking place every first Wednesday of the month from May to September from 6:30 to 8pm, find more details via our Demo Day page.

With rentals - where do I go first?

  • Book online or call to make your reservation. Walk-ins are welcome, but not always available, especially around weekends/holidays - be sure to plan accordingly.
  • All rentals begin in store, accessible via Market St. or from Coolidge Park, 131 River Street.  All 2018 first time renters must sign a safety waiver to be held on file for one year and watch our instructional safety video.  
  • All weekday rentals are now primarily self-serve - we hook you up with the gear and it's a two-minute walk to the water!  Most rental equipment is already by the water on weekends.
  • Our Water Gurus are happy to answer any questions you may have and love to share paddle techniques.
  • Plan to arrive 30 minutes early to your scheduled rental time - this ensures you'll have plenty of time to sign waivers, watch our mandatory safety video, and prepare for your rental.

When's the best time-of-day to book my rental?

The river is most slow in the early hours.  We are downstream from the Chickamauga Dam, which tends to open up about 11am each day.  This speeds up the river current, making early morning rentals best for first-timers and beginners, with afternoon rentals best for intermediate to expert level paddlers.  

Rentals after 11am are still possible for beginners, but you will want to hug the shore quite tightly so as the river does not overpower your skill set.

If thinking of a Sunset Tour -- all paddle skill levels are allowed to book.  Let your tour guide know how proficient you are at paddling and they will lead the way, giving tips for any and all who will listen.

How much does it cost to rent a kayak or stand up paddle board?

SUP - $25/1hr.  Single Kayaks - $25/1hr.  Tandem Kayaks - $39/1hr.  $10 per additional hour on SUPs & single kayaks, $15 per additional hour on tandem kayaks.

We offer group discounts depending on size of party. Call or email us for custom rates for parties and other events.

Where do we launch the boards?

Our launch point is located between Coolidge Park and Renaissance Park, directly underneath the Market Street bridge.  All rentals with L2 begin at our storefront, 131 River Street.

Do you offer any specials on your pricing?

Mondays: Yappy Hour - Bring a doggo and get your second hour of rental FREE!  Limited to one human per doggo for savings.

Tuesdays: Half Price SUP Rental Day

Wednesdays: Half Price Kayak Rental Day

Thursdays: College Day - $12 per person for first hour, any craft - must have a current, valid student ID.  Additional hour pricing remains the same.

Do I have to fill out a safety waiver?

YES.  Your first rental of each season requires filling out a safety waiver.  Every subsequent visit afterward, during the same season, we'll just look you up on our waiver system!  Easy peasy.  Waivers are available for filling out in-store or online.  PLEASE bring your state issued ID with you for your first rental of the season - we will add a photo of you + your ID to your waiver.

All adults must fill out one waiver for themselves.  Children who all have the same guardian may ALL be added to ONE youth waiver.

Adult (18+) Waiver: https://waiver.fr/p-EUM9T

Youth (17-) Waiver: https://waiver.fr/p-dYCTW

When are you guys open?

Shop Hours for April 2019:

Tuesday-Sunday: 11AM-7PM

Monday:  CLOSED

Rental Hours for April 2019:

Friday: 12-8PM

Saturday & Sunday: 10AM-8PM

Does our rental include a tour guide?

For our typical rentals, we give you instruction before you depart for a solo adventure, without a guide.  If you are a beginner we are happy to give you instructions on river safety and proper paddle technique.  

For an additional $20 per hour, we are happy to have one of our experienced water gurus go out with your group/family for extra reassurance and safety.  Our helpful gurus are happy to hang out and teach the basics - or act as the caboose to your group and only step in when needed.  If you would like to add a guru to your reservation, please call the shop after booking your reservation.

If you want to have a guided tour or more instruction we would encourage you to sign up for our Sunset Tour or a Paddling 101 class.  Write us on the contact form if you have additional questions.

What happens if my rental gets rained out?

Sometimes mother nature gets in the way of a good time.  In the event of severe weather, we will first work with you to reschedule your trip.  If we cannot find a time that works for you, we will refund your trip.

Do I have to schedule a rental ahead of time?

We highly recommend that you make a reservation ahead of time.  This is the only way that we can guarantee you availability.  You are always welcome to do a walk-in, but we do not always have the capacity to accommodate all walk-ins.  Be aware that weekends and any time surrounding holidays may have fuller reservation times, with customers sometimes booking up to a week or earlier in advance.

How do the month and season pass work?

If you're a local or going to be on the water more than once in a season our passes are a great option.  Our season passes are valid for 365 days from the purchase date.  This pass allows you to take the board out on Monday-Friday for up to 2 hours.  Due to availability, on the weekend, we can only accommodate 1 hour trips per day.  

I have my own equipment, how do I access the river?

The city has made an amazing launch ramp between Coolidge Park and Renaissance Park, under the Market Street bridge.  Simply park in the parking lot or on the street and drop your gear in the water whenever you like - being sure to check river safety conditions first, of course.  Feel free to call us for the most up to date/time river conditions.

Do you sell your used boards at the end of the season?

We sell a large portion of our rental fleet at the end of the season.  Write hello@l2outside.com with the header "Add Me to Used Board Sales."  If you're on this list you will be the first to receive an email with all our used inventory that is for sale at end of the season, typically November.

I have never been on a stand up paddle board, is it hard?

SUP (Stand Up Paddle) boarding is the fastest growing water sport because there is such a low barrier to entry.  Almost anyone can do it.  Our boards are very firm, long, thick and wide - making them extremely stable.  Come on down and give it a shot.  We've never seen a frown leaving the water.

Can my child stand up paddle board by his/herself?

We do not allow children under the age of 12 to man their own craft.  We recommend putting children under the age of 12 on a SUP with an adult or renting a tandem kayak (an adult and child can also fit in a single kayak depending on the size of paddlers + weight).  Minors over the age of 12 must have parent consent, a signed waiver by the guardian, and parent supervision while on the water.

Can I stand up paddle board while pregnant?

*** Please consult your doctor before renting water crafts from L2 Outside ***

The first thing to consider is - have you paddle boarded before?  If you have, then provided you have had no complications, there is no reason why you can't keep up your normal level of activity for as long as you feel able.  Paddle boarding and kayaking are considered low-impact sports.

What should I bring with me on my trip?

You may get wet, so plan accordingly.  We sell dry bags for cellular devices and more at our storefront.  You're welcome to leave any valuables in your hotel, car, or rent a locker from us.  We encourage renters to SUP barefoot and bring a towel.  Also, stay hydrated and don't forget SPF.

How do I keep track of time while I am on the river?

Each renter is responsible to keep track of his or her time while on the river.  Be sure to bring a waterproof watch or buy a dry bag to put your cell phone in.  

***All rentals returned more than 15 minutes past reservation end time will incur, at minimum, a $40 Late Rental Return Fee, no exceptions.  We recommend setting an alarm for 15 minutes prior to return time, just to be safe.***

Lost or Damaged Rental Equipment

Before your rental begins, our amazing water gurus will get you set up with all your gear.  They will verbally confirm with you that you have all equipment (craft, paddle, life vest, paddle board fin if applicable) and sign off on your wristband that all equipment was in great condition before your departure. 

We understand that paddles sometimes sink and fins are sometimes ripped out (especially if drug through mud, rocks, hitting shallow underwater fallen trees, etc – all activities that L2 frowns upon).  You will have signed a safety waiver before heading out that states you agree to keep up with and respect all rental equipment. 

***Lost equipment will incur you a $20 fine for lost fins and $50 fine for a lost paddle.*** Please be respectful of rental equipment and remain aware of your surroundings while on the water.

Have additional questions?  Drop us a line in the form below.