Returns

RETURNS AND EXCHANGES 

You are going to love your new product! If for some reason you don't we have a simple return policy to keep you happy. Just return the item to us with:

  • the original receipt
  • within 30 days
  • with tags
  • in new, unused and unworn condition

and you will receive a full refund. Easy, right? Discounted or closeout items are not eligible for a refund. All returns made within the 30 day window will be issued a refund with the original method of payment. Any cash purchases over $50 will be refunded with a company check.

Returns received with original receipt and tags in new, unused and unworn condition after 30 days but within a year of purchase will receive a store credit for the full amount of purchase.

We do have a few things that can’t be returned (unless defective of course): Final Sale Items, underthings like bathing suits, sunglasses without tags, and shoes that have been worn or are without original packaging/box. Also, over sized items like paddles, long boards, snow boards, SUP boards, and coolers cannot be returned. In order for us to accept returns or exchanges on swimwear and bathing suits, they must be in unused, new condition with tags and with hygiene strips still attached.

Items returned without both the original receipt AND in new, unused and unworn condition with tags are not eligible for a refund.

Don't have time to get to our physical store? You can also ship your item back to us. Include in the mailer your:

  • the original receipt
  • within 30 days
  • with tags
  • in new, unused and unworn condition
  • Include your name, phone number, and email address.

If you're shipping your product back we cannot be responsible for lost or damaged returns. When shipping your returns we recommend insurance and signature confirmation to:

L2 Outside
Attn: Internet Returns Dept.
100 Market Street.
Chattanooga, TN 37409

Once item is received and processed a refund will be issued immediately.

EXCHANGES
Exchanges can be made at any of our store locations, if accompanied by the original tags and receipt and the item is in new, unused/unworn condition. Exchanges online are handled by purchasing the new item online and then returning the original item through the normal return process. Call (423) 531-7873 Mon.-Fri. 11am-7pm ET if you need any further details on any of this!

 

PRIVACY POLICY

We will not sell, share, trade, or give away any personal information that we receive regarding our customers. We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests.

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable.

 How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

 How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email. Yes, we do use cookies, but we do not overuse them! We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.

Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. L2 Outside is not responsible for damaged, missing or packages lost in transit.

 

Have questions? Drop us a line below.